Investigating Interesting Bussiness Communications

Communication lies at the heart of any business. In fact I would even go so far as to say that without communication there can be no business. This did not mean believing they were stupid (something business people often wrongly assume about those who read their communications) but that they just knew nothing about what I was trying to get across. Believe me if it is possible to misunderstand something then people will.

You should never write as though you were having a conversation. When you have a conversation it usually means that part of the message is assumed. I’ve often read in books about writing that you should think of yourself having a conversation. Writing is a tool of communication; it is not simply a way of conveying a conversation.

A little while ago I was involved in a project where we had to redevelop part of a web site. This meant that our conversations became very annoying for both of us. This continued for about two weeks. It was only because I said something that immediately made the other person see we were talking about different things that suddenly we started making sense to each other.

The real trick is to write in such a way that you communicate your message without overdoing the detail. There is nothing more annoying than having to read a simple message with a lot of other words in the way. Clearly there are good reasons for such thinking and many organizations take that advice to heart and it becomes policy. Of course, on the flip side is the dirty word of secrets and many folks who are not privy to secrets feel disrespected because they are not trusted and therefore, do not give their 100% at work.

Is it true that not everyone can be trusted with information? Well, information is power and if you power-up those who cannot control their integrity levels or choose not to, then in a way giving them the information makes you an accessory to their actions. For instance, many folks have a lot of knowledge, experience, observations, insight and original thoughts.

But, like water it does flow, information, like living organisms want to be free. Sometimes, even the folks who have the information do not even trust themselves with the information they have because it’s too easy to make a mistake. Communication is about the transfer of information, and it is important for all companies, and organizations to do communication audits to insure the right information is being passed on.

There is little doubt that the business world locally, nationally and globally has been forever changed by the information age. The future of communication will show us more of the same, just as “The Road Ahead” predicted over a decade ago. But, what will these new technologies be that increase business communications speed of transmission and bandwidth be like? Remember it was not long ago you were chugging along on your dial-up access on your 286 IBM Clone computer and you were quite amazed at its abilities when it first came out.

Soon, we will have super small devices that operate by voice and eventually by thought. So, I guess the question you should be asking since all this is coming fast is; Have you considered how you will use this technology to do all you do better in your business? Well, think about it for a second, you can collaborate on designs. It’s time to start planning ahead for your business communication future.

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