Picking the right Service Management tool

There are many choices available when looking for a service management tool and it can be very difficult to determine ITIL requirements. Many companies are moving to ITIL 3 these days and most of the tools on the market, only supports ITIL version 2. This is the main reason why most companies, decide to change their tool.

Many organizations think it is important that the tool they choose is ITIL version 3 compliant or if it is only suitable for version 2, but when choosing Help Desk software, you should look into how much you can customize instead of it being compliant with ITIL 2 or 3. If you are able to customize your tool the way you want it, you can make your Help Desk solution fit any version of ITIL.

Depending on your current implementation and size of you company, many should aim for a open source help desk. This typically means you can customize it as much as you like, since it’s the programming language that sets the limit and not the features in the actual product. One of the best free help desk solutions are called HESK and is a PHP Helpdesk solution, ready for implementation with your existing PHP intranet. The service management software can be modified almost without limitation and since its you that are designing it, you can save a lot of costs by not needing expensive vendor training.

If you are a mid-size company and looking for are more proven software with vendor support, you should take a look at the software called Heat Help Desk. This is one of the cheapest, yet very customizable and easy service management tools on the market. This software is very easy to implement and for smaller companies, it can be managed by a single employee.

A help desk resume, describing the best choices is easily found on the internet. You should read a few of the recommendations and decide what fits your company.